On this site, we've tried our best to give you all the information you need to decide on a Seiko Instruments USA Inc. SmartPad. We've also included this list of frequently asked questions. However, if you still have a question and you don't find the answer here, call us at 1-800-688-0817. The following topics on this page are:

Are the SmartPad products compatible with Windows XP?
 
Yes. The following SmartPad products are compatible with Windows XP:

• SmartPad
• SmartPad for Pocket PC
• SmartPad 2
• SmartPad 2e (European A5)

Early series Palm Pilots are not supported

Palm Professional and Palm Personal models which have been upgraded to the Palm 3.0 OS or higher will not work with SmartPad. Only Palm organizers that were originally manufactured as a 3 series or higher work with SmartPad.

Palm OS 3.5 features not supported

The following OS3.5 features are not supported on this version of the SmartPad applications:
• Agenda view in eDateBook
• 4X zoom on the Palm IIIC
• Beam from within eDateBook

Power Management for Palm OS 3.5 Devices

The Palm handheld will exit the normal mode and enter the power save mode according to the timer settings in the Preferences. Resuming ink capture within the 30 minute window requires a simple press of the power switch. This will bring up the application. All handwriting subsequent to this will be captured if the Elink is enabled.

For Palm OS 3.1, 3.3 Devices
The Palm handheld will exit the normal mode and enter the power save mode according to the timer settings in the Preferences. Resuming ink capture within the 30 minute window can be done by either tapping on the Palm screen or by beginning to write on the paper pad. This will bring up the application. All handwriting subsequent to this will be captured if the Elink is enabled

Beam Support

Q. Why is it that sometimes when I try to beam information I have problems?
A. Beaming from a SmartPad application with Elink box checked (enabled) will not work since the same IR port that has been reserved by the SmartPad applications is being accessed to beam records.

A. Beaming from within the eAddress, eMemo and eToDo SmartPad applications to a Palm device will always work.

A. Beaming from the eDateBook application running on Palm devices with OS3.5 is not supported for this release.

A. Receiving a beam from within the SmartPad applications will work as long as the application sending the beam is different from the receiving application.

To ensure that the beam is always received, we suggest that the user go to ‘Home’ by tapping on the silk screen icon on the Palm device before receiving.

Emailing SmartPad notes from your Palm Connected Organzier

Q. What do I need to email SmartPad Ink Note documents from my Palm?
A. In general, you can use one of the following options:

• Wireless Palm compatible modem
• Palm compatible modem (with RJ11 type connection)
• Digital cellular telephone with data cable
• Digital cellular telephone with IR link to Palm

In all four of the above, appropriate service is required.
It is also required that you install MultiMail Pro software on your Palm organizer.
A free 30-day trial version is included with this product.
To purchase a full licensed copy, please visit: www.actualsoft.com

Emailing of Ink Notes

InkNote Manager:
The ink notes can be emailed out as .INK, .JPG, .PNG or .BMP.
Multi-page ink notes saved as .INK will go out as a single file attachment.
When multi-page ink notes are saved as other supported formats, each page is saved as a file, with suffix _p1 in the file name for the first page, _p2 for the second page, and so on.
 
Original SmartPad Software:
 
The SmartPad applications allow ink notes, which can be of any size as long as the total number of pages does not exceed 16.

The ink notes can be emailed out as either EDF or GIF attachments.

Multi page ink notes sent as EDF attachments will go out as a single file attachment as long as the file size is less than 64Kbytes. In case the file size is greater than 64KB, the ink note is emailed as a collection of EDF files, one for each page.

Multi page ink notes sent out as GIF attachments will always go out as a collection of GIF files, one for each page. Additionally, current version of Multimail only supports ten page attachments.

HotSync Manager 3.1 Failure

Restoring a Palm OS3.5 device from a PC running HotSync Manager 3.1 but without having the SmartPad application can cause HotSync failure. HotSync Manager 3.1 automatically backs up the PRC files from the Palm device to the backup directory. Palm OS3.5 does not appear to support multi-segment PRCs – specifically eDateBook. Consequently, HotSync of a Palm OS3.5 device places an incorrect eDateBook PRC in the backup directory. This causes the Restore operation from PC to Palm OS3.5 device to fail. We suggest that in instances where the user would be using a PC with HotSync Manager 3.1 and a Palm OS3.5 device to manually replace the eDateBook PRC with the one supplied on the CD-ROM.

SmartPad Backup & Restore

Each SmartPad application on the Palm has an associated Backup bit. The Palm Data Base (PDB) will be moved to the PC at the HotSync if the Backup bit is set for the application. Restore on the PC remains inactive (Greyed out) until there is a PDB in the Backup directory. Selecting the Restore option will copy the corresponding PDB from the Backup directory to the Install directory. The next HotSync will move the PDB to the Palm device. Backup and Restore are application specific i.e. the settings have to be made individually for each SmartPad application. Backup and Restore operate on ink notes. Deleting the ink portion of a note can be restored. However, if the entire record including the text and ink portions is deleted, they are not recoverable as they are treated as normal deletes.

Serial Port Usage

Q. I have serial port conflicts when trying to use my Palm
A. The Palm device supports only one serial port which cannot be shared between multiple applications and devices. Hence, it is not possible to have the SmartPad application active at the same time that a serial device such as the GoType keyboard is connected.

SmartPad pen Batteries

Q. Where can I find a replacement AAAA battery for my SmartPad pen?
A. The SmartPad pen uses one(1) AAAA battery. These can be found and purchased through most camera shops or through electronic stores. The SmartPad Portfolio uses two(2) AAA batteries. The above-mentioned AAAA battery and two AAA batteries are included with the product. The AAAA battery is already installed in the SmartPad pen.
 
Pocket PC Support
 
Q. How can I make my SmartPad and SmartPad2 work with Pocket PC?
A. Download InkNote Manager software v2.1 or later from the software download page at http://www.siibusinessproducts.com/support/