SLP Pro Windows v.2.13 Installation Instructions

1. If you have a previously installed version of SLP Pro for DOS loaded memory resident, exit Windows and unload SLP Pro.
2. Save your work and close any running Windows applications.
3. From Windows Program Manager choose Run from the File Menu.
4. Type A:WINSETUP or B:WINSETUP and choose OK.
NOTE: If you already have a previous version of SLP Pro installed on the target system, install this version into the same directory. The SLP program and related files will be updated automatically.

SLP Pro DOS v.2.12 Installation Instructions

1. If you have SLP Pro for DOS loaded resident, unload it.
2. At the DOS command line type A: or B: and press ENTER.
3. Type SETUP and press ENTER.

Using the SLP Pro under Windows 95/98/2000/NT 4.0

You should upgrade your Smart Label software. Click here to download the latest software.

Network Installation: Setting up the Server (Sharing your Smart Label Printer) Windows 95/98

1. Smart Label software version 4.53 or higher is required for networking. If you have an earlier version, click here to download the latest version.
2. Click the Start menu, point to Settings and then click Printers.
3. Right-click the SLP you want to be shared on the network, and then click Sharing.
4. NOTE: You can share a printer only if it is connected to your computer.
5. Click Shared As.
6. Type a name for your shared printer such as "John’s SLP". This is the name that other people will look for when searching for your SLP on the network.
7. Add a comment to describe your printer. You might want to include your SLP model. For example, "SLP 100" or "SLP 220". If you don’t want to include a comment, leave it blank.
8. Type a password. This is a password that other people will need in order to use your printer. If you don’t want to set up a password for your printer, leave it blank.
9. Click OK. Your SLP is now shared on the network.

Network Installation: Setting up the Server (Sharing your Smart Label Printer) Windows NT 4.0/2000

1. Smart Label software version 4.53 or greater is required for networking. If you have an earlier version, click here to download the latest version.
2. Click the Start menu, point to Settings and then click Printers.
3. Right-click the SLP you want to be shared on the network, and then click Sharing.
4. NOTE: You can share a printer only if it is connected to your computer.
5. Click Shared.
6. Type a name for your shared printer such as "John’s SLP". This is the name that other people will use when they look for your SLP on the network.
7. Click Ok. Your SLP is now shared on the network.

Network installation: Setting up the Client under Windows 95/98

NOTE: You must install the Smart Label software version 4.53 or greater in order to set your computer up as a client. If you have an earlier version, click here to download the latest version.

1. Double-click the Network Neighborhood icon on your Desktop.
2. Locate and double-click the computer with the SLP you want to use.
3. Click the SLP.
4. Choose Install from the File menu. The Add Printer wizard will guide you through the installation.
5. When you are prompted for the Manufacturer and Model of your printer, click Have Disk then click OK. Insert your Smart Label CD or diskette into the drive, select the drive and click Browse. Select your printer.
6. Once you’ve gone through the Add Printer wizard, the printer will be added to your Printers folder.

Network installation: Setting up the Client under Windows NT 4.0/2000

NOTE: You must install the Smart Label software in order to set your computer up as a client. If you have an earlier version, click here to download the latest version.

1. Double-click the Network Neighborhood icon on your Desktop.
2. Locate and double-click the computer with the SLP you want to use.
3. Click the SLP.
NOTE: If the printer that you want to connect to does not appear, please consult your System Administrator.
4. Choose Install from the File menu.
5. The printer has now been added to your Printers folder.

Printing Labels to a Networked Smart Label Printer

1. Start the Smart Label software application from the Start menu.
2. Select Printer Setup from the Label menu.
3. Click Add Printer and then click Network.
4. Select a shared SLP from the Shared Printers list.
5. Click OK.
6. From this point forward, all labels will be printed to that shared SLP on the network until you select another shared printer or select your own local SLP.

Printing Labels from a Windows application to a Networked Smart Label Printer

1. Select Print from the File menu of the application you are running.
2. Select the SLP from the list.
3. Click Properties and select your label size and orientation. You will also need to adjust the margins by selecting Page Setup from the File menu. "0.2" is typically a good setting for all margins.


Printing Error message: A Fatal Exception 0E has occurred at 0028:C007DBD2 in VXD mrtRate(01) + 0000156A

When you install Intuit’s QuickBooks 2000 (Release 1 or 2), or Quicken 2000, the mrtrate.vxd file is installed, which may cause a conflict with the SLP. Attempting to print from the SLP will result in the error message.

To resolve this issue:
1. Download and install the update file, qbmrtfix.exe, to your desktop or a temporary directory.
2. The qbmrtfix.exe file is available for download from the Intuit web site. Click here to download.
3. Close any virus-protection software that is currently running.
4. Double-click the downloaded file (qbmrtfix.exe) to install the update.
5. After the installation completes, restart your computer.

Printer Paper Feed Error

There is a sensor that looks for a hole between each label. If the sensor is obstructed (usually by a piece of label) or not working, the printer can no longer locate the beginning of the next label. This will cause the printer to feed the label too far and then indicate a "PRINTER PAPER FEED ERROR."

There are two possible solutions to the problem; one is to check the printer for obstruction to the sensor. The sensor is located just inside the slot where the labels feed into the printer.
1. With a pair of scissors, cut the label stock between the label roll and the label slot at the back of the printer.
2. Remove the print engine cover by grasping it at the top and pulling the top toward you.
3. Release the pressure on the label stock by moving the platen release lever toward the front of the printer.
4. Remove the stuck label by turning the platen knob clockwise.
5. If any adhesive residue remains on the platen, you can remove it using isopropyl alcohol.

Should this not resolve the problem or if you need assistance while cleaning the printer, please feel free to contact technical support. The second alternative is to return the printer to our repair facility for servicing.

Light Printing

If the printing on your label is light (not solid, dark black), one of the following problems may be the cause:

1. Labels have been exposed to heat, light or other elements due to improper storage. The solution is to discard the labels.
2. Print head has a built-up residue or debris, which impedes the proper transfer of heat to the label (this could be from use of improper labels, see below). The solution in this case is to clean the print head using a small amount of isopropyl alcohol on a soft cloth.
3. Use of inferior labels. Only genuine Seiko Instruments USA Inc. SmartLabels are guaranteed to give best results in your SLP. Use of improper labels can damage your printer and void your warranty.

Fading Labels

All SLPs use thermal labels for printing. By using thermal labels, the reliability of the printer is much better than printers that require ribbons or ink pads. However, there are two limitations to thermal labels:
1. First, thermal paper/labels are sensitive to UV (ultraviolet) light. UV light reacts with the thermal coating and fades the image.
2. Second, the thermal coating will react to the gas vapors released by the polyvinyl used in most plastic binders, causing the image to fade.

Labels sold by Seiko Instruments USA Inc. have been tested in a number of environments. The test results have shown that if the labels have a limited exposure to direct UV light sources the labels should last many years. Also, image fading can be significantly reduced if a vapor barrier (e.g. "Scotch" tape) is placed between the label and the plastic surface of binders.

Macintosh Support

The SLP Pro is not compatible with the newer Macintosh systems. Some models of the SLP can be used with older Macs. Check the matrix for compatibility with your specific system:

Smart Label Printer Macintosh Compatibility
To view the SLP compatibility summary, select the model of your Macintosh computer:

PowerMac   6100, 66 MHz  6500, 250 MHz  7100, 66 MHz  7200, 90 MHz  7600, 132 MHz  8500, 120 MHz  8500, 180 MHz

PowerMac   9500, 120 MHz  9600, 200 MHz  G3, 233MHz  PowerBook   3400c

Configuring Serial Ports on a PC

An improperly configured serial port is a common problem in PCs. Your serial port is improperly configured if:

1. Two serial ports (and/or internal modems) devices share the same COM port address
2. Your serial port and another device in the computer share the same IRQ (interrupt request)

You will need to verify and possibly reconfigure some of the settings of your serial port and other peripherals in your computer in order to resolve the problem. Consult the manufacturers of the respective hardware in your computer for more information.

Changing Label Rolls while Printing Lists

Care should be taken not to power off the printer when changing label rolls during the printing of multiple labels. Shutting off the SLP clears the printer's buffer and may result in lost labels. Also, when changing labels, it is possible that the last label on a roll may need to be reprinted.

Year 2000 Compliance

The SLP is fully Year 2000 (Y2K) compliant. Click here to view or print the Year 2000 Compliance letter.