SLP Plus/EZ30 Windows v.3.22 Installation Instructions

1. If you have a previously installed version SLP for DOS loaded memory resident, exit Windows and unload SLP.
2. Save your work and close any running Windows applications.
3. From Windows Program Manager Choose Run from the File Menu.
4. Type A:WINSETUP or B:WINSETUP and choose OK.
NOTE: If you already have a previous version of SLP installed on the target system, install this version into the same directory. The SLP program and related files will be updated automatically.

SLP Plus/EZ30 DOS v.3.22 Installation Instructions

1. If you have SLP for DOS loaded resident, unload it.
2. At the DOS command line type A: or B: and press ENTER
3. Type SETUP and press ENTER

Running an SLP EZ30 under Windows 95/98/NT

The SLP EZ30 Windows application software is Windows 95/98/NT compatible with the following exceptions:
1. The SLP EZ30 Windows applications' SmartCopy and SmartCapture functions do not capture from 32 bit applications running under Windows 95 or from any applications running on NT.
2. The Windows applications' Graphics Capture function does not capture from 32 bit applications running under Windows 95/98/2000/NT.

Running an SLP or SLP Plus under Windows 95/98/2000/NT

The SLP and the SLP Plus are not supported under Windows 95/98/2000/NT.

Using the EZ30 Windows Print Driver under Windows 95/98, NT or 2000

The SLP EZ30 Windows Printer driver is supported under Windows 95 and 98. There is also a separate printer driver to support printing directly from applications on a Windows NT system. There is presently no solution to support printing to the EZ30 directly from applications on a Windows 2000 system.

Importing Pictures or Graphics

When using multicolor or gray scale art, you will almost always get best results with the Auto Dither option on. The Auto Dither option automatically detects colors or gray scales contained in a picture and converts them to a pattern of dots that can be printed. Generally, simple monochrome art will not be dithered. In some cases, particularly with clip art that you have scanned, better results may be obtained by switching Auto Dither to OFF in the Picture Preferences dialog box.

Networking an SLP Plus/EZ30

The SLP Plus and EZ30 are not network sharable devices.

Printer Paper Feed Error

There is a sensor that looks for a hole between each label. If the sensor is obstructed (usually by a piece of label) or not working, the printer can no longer locate the beginning of the next label. This will cause the printer to feed the label too far and then indicate a "PRINTER PAPER FEED ERROR."

There are two possible solutions to the problem, one is to check the printer for obstruction to the sensor. The sensor is located just inside the slot where the labels feed into the printer.

SLP EZ30: It is highly unlikely that labels will ever get stuck in the EZ30 printer. However, if a label should become stuck, follow the procedure for removing stuck labels from an SLP Plus printer without a cover screw.

SLP/SLP Plus: If a label should become stuck in your printer, use one of the following two sets of directions, depending on the configuration of your printer.

1. Remove the cover by pulling up from the bottom.
2. Position the printer so it is facing you. Does the printer have a small screw in the upper right area beneath the label spool?

Printers With a Cover Screw:

1. Remove the screw and remove the label cover plate.
2. Gently clean the label from the plastic using a small amount of isopropyl rubbing alcohol on a cotton swab. Be sure the sensor is not covered with any pieces of label.
3. Put the cover plate back into place and fasten the screw.
4. Replace the cover by engaging the tabs at the top of the cover and rotating the lower edge into place.

Printers Without a Cover Screw:

1. Put enough isopropyl alcohol on a folded paper towel to saturate it.
2. Insert the paper towel where the labels feed into the printer form the rear and wait for a few minutes.
3. Gently work the label out.

Should this not resolve the problem or if you need assistance while cleaning the printer, please feel free to contact technical support. The second alternative is to return the printer to our repair facility for servicing.

Light Printing

If the printing on your label is light (not solid, dark black), one of the following problems may be the cause:

1. Labels have been exposed to heat, light or other elements due to improper storage. The solution is to discard the labels.
2. Print head has a built-up residue or debris, which impedes the proper transfer of heat to the label (this could be from use of improper labels, see below). The solution in this case is to clean the print head using a small amount of isopropyl alcohol on a soft cloth.
3. Use of inferior labels. Only genuine Seiko Instruments USA Inc. SmartLabels are guaranteed to give best results in your SLP. Use of improper labels can damage your printer and void your warranty.

"Wavy" Printing

Within the printer mechanism there is a plastic roller and tension spring that holds the label while the print head moves across the label. With extended use, the roller may collect paper dust or other debris which reduces friction and allows the label to slip as the print head moves across the label. This slipping is what causes the wavy print or lines during printing or Self Test. The solution is to either open the printer and inspect/clean the roller or you may return the printer to our repair center.

Fading Labels

All SLPs use thermal labels for printing. By using thermal labels, the reliability of the printer is much better than printers that require ribbons or ink pads. However, there are two limitations to thermal labels:

1. First, thermal paper/labels are sensitive to UV (ultraviolet) light. UV light reacts with the thermal coating and fades the image.
2. Second, the thermal coating will react to the gas vapors released by the polyvinyl used in most plastic binders, causing the image to fade.

Labels sold by Seiko Instruments USA Inc. have been tested in a number of environments. The test results have shown that, if the labels have a limited exposure to direct UV light sources, the labels should last many years. Also, image fading can be significantly reduced if a vapor barrier (e.g. "Scotch" tape) is placed between the label and the plastic surface of binders.

Running an SLP Plus/EZ30 on a Macintosh

The SLP Plus/EZ30 are not compatible with the newer Macintosh systems. Some models of the SLP can be used with older Macs. Check the matrix for compatibility with your specific system:

Smart Label Printer Macintosh Compatibility
To view the SLP compatibility summary, select the model of your Macintosh computer:

PowerMac 6100, 66 MHz  6500, 250 MHz  7100, 66 MHz  7200, 90 MHz  7600, 132 MHz  8500, 120 MHz  8500, 180 MHz

PowerMac  9500, 120 MHz  9600, 200 MHz  G3, 233MHz  PowerBook  3400c

Configuring Serial Ports on a PC

An improperly configured serial port is a common problem in PCs. Your serial port is improperly configured if:

1. Two serial ports (and/or internal modems) devices share the same COM port address
2. Your serial port and another device in the computer share the same IRQ (interrupt request)

You will need to verify and possibly reconfigure some of the settings of your serial port and other peripherals in your computer in order to resolve the problem. Consult the manufacturers of the respective hardware in your computer for more information.

DOS: Base Addressing & Higher IRQs

The DOS version of the software for the SLP Plus and EZ30 will address IRQs greater than 7 and different base addresses. The command syntax for specifying the base address and IRQ is:SLP /C:addr,irq where "addr" is the user specified base address and "irq" is the IRQ for the COM port to which the printer is connected.

A Note for Windows 3.x Users - High Performance 16550 Serial Ports

Under Windows the 16550 and 16550A chips can use a First-In-First-Out (FIFO) buffer that, when active, can cause misalignment and other problems when used with a SLP. If printing problems are experienced, you should disable the FIFO buffer. To do this, add a COMxFIFO=0 statement in the 386 enhanced section of your SYSTEM.INI file (substitute the x with the appropriate COM port--e.g. COM2FIFO=0). For more on this option, read the SYSINI.WRI file in your Windows directory.

Changing Label Rolls while Printing Lists

Care should be taken not to power off the printer when changing label rolls during the printing of multiple labels. Shutting off the SLP clears the printer's buffer and may result in lost labels. Also, note that when changing labels, it is possible that the last label on a roll may need to be reprinted.

Year 2000 Compliance

The SLP is fully Year 2000 (Y2K) compliant. Click here to view or print the Year 2000 Compliance letter.