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On this site, we've tried our best to give you all the information you need to decide on a Seiko Instruments USA Inc. Smart Label Printer. We've also included this list of frequently asked questions. However, if you still have a question and you don't find the answer here, call us at 1-800-688-0817. The following topics on this page are:
Operating Systems
Working with Windows 95, 98, 2000, ME, XP, Windows NT 4.0, Windows 3.1, DOS and Macintosh. |
General Questions
Differences between the Smart Label Printers models, warranty, Year 2000 compliance. |
Smart Label Printer Uses
Printing barcodes. |
About Labels
Supported labels, label life, label troubleshooting. |
Software
Information on the Smart Label application software. |
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Operating Systems
Q. Are the Smart Label Printer products compatible with Windows XP?
A. Yes. The following Smart Label Printers are compatible with Windows XP:
- SLP 100
- SLP 200
- SLP 240
- SLP 120
- SLP 220
- SLP EZ30
Microsoft has changed the windowing design for Windows XP, so there are a
few places where the application display window for the Smart Label
Printer applications are not displayed correctly. However, this
does NOT affect any of the functionality within the applications. Because
Windows XP is based on Windows NT technology there is of course no
compatibility with the older Smart Label Printer, Smart Label Printer Plus,
and Smart Business Card Reader products.
Q. Does the Smart Label Printer work under Windows 95, 98, 2000 or Windows NT 4.0?
A. Compatibility with Windows 95, 98 and NT require version 4.00 Smart Label software or later. Windows 2000, ME, and XP users should download version 4.56 or later for full compatibility.
Q. Does the Smart Label Printer work under Windows 3.1?
A. Yes. The software can be downloaded here.
General Questions
Q. What is a Smart Label Printer?
A. The Smart Label Printer (SLP) is a compact label printer that is a complete hardware and software solution to easily print one-at-a-time labels from your computer without the hassle of a regular printer.
Q. What are the differences between the Smart Label Printer 100, 200 and 220?
A. The SLP 100 prints labels up to 1" wide (28mm) in about 8 seconds with USB and serial connections. The SLP 200 prints labels up to 2" wide (54mm) in about 8 seconds with USB and serial connections. The SLP 220 prints labels up to 2" wide (54mm) in about 3 seconds with a serial connection.
Q. What is the print speed?
A. Printing a standard address label, the print speed on the SLP 220 is about 3 seconds and about 8 seconds on the SLP 100 and 200.
Q. What is the printing resolution of the Smart Label Printers?
A. The printing resolution of the SLP 100, 200 and 220 are all 203 DPI (Dots Per Inch).
Q. What is included with the Smart Label Printer?
A. The SLP comes complete with software, cable(s), (USB and serial with SLP 100 and 200; serial only with the SLP 220), power adapter, user's guide, quick start guide and a roll of labels.
Q. How do the Smart Label Printers connect to my PC?
A. The SLP 100 and 200 have dual USB and serial connections built-in. The SLP 220 uses a serial connection.
Q. What if I don't have an available serial port on my PC to connect my Smart Label Printer to?
A. You can add a serial board which costs about $30-40. Or you could use an A/B (Serial) Switch box to connect two devices to one serial port.
Q. What is the warranty and support?
A. One year parts and labor. Toll-free Technical Support (for 60 days from your first call).
Q. Are the SLPs Year 2000 (Y2K) compliant?
A. Yes, you will not experience any Year 2000 problems with the SLP. Click here to view and print the Year 2000 Compliance Letter.
About Labels
Q. What labels are supported by the Smart Label Printers?
A. Seiko Instruments USA Inc. produces a wide assortment of SmartLabels to meet all of your labeling needs. We recommend the use of Seiko Instruments USA Inc. SmartLabels for use within the SLPs. Use of substitute labels may damage your printer and void your warranty.
Q. What do the labels cost?
A. Typically about 3-5 cents per label.
Q. Can I use any labels in this printer?
A. We recommend the use of Seiko Instruments USA Inc. SmartLabels for use within the SLPs. Use of substitute labels may damage your printer and void your warranty. They are available from retailers, mail order catalogs and Internet resellers. Click here for a Where to Buy information.
Q. How long will the labels last?
A. Without prolonged exposure to light or heat, SmartLabels will last for years.
Q. Why do Seiko Instruments USA Inc. SmartLabels cost more than average labels?
A. The SLPs do not require any ink, ribbon or toner, but do require a special thermal label stock. Not having to purchase ink, ribbon or toner eliminates hidden costs and reduces your overall cost.
Q. I've used your labels and they fade quickly. What's the problem?
A. When exposed to prolonged light or ultra-violet radiation, the thermal label stock will cause the material to fade. With normal usage, this is not a problem. Also, when used on vinyl, thermal stock, like our labels, will fade due to gasses emitted by the vinyl.
Uses for the Smart Label Printer
Q. Does it print barcodes?
A. Yes, it prints barcodes. Print Code 39, UPC-A, UPC-E, EAN 13 and 1 2/5, Code 128 and Codabar bar codes with full control over height and density. Also supports POSTNET, the US Postal barcode for faster mail delivery and postal barcodes for the UK and the Netherlands.
Software
Q. Where can I get a software upgrade for my Smart Label Printer?
A. Click here to download the latest software applications and printer drivers. |
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