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The serial number is on the Help, About screen in the desktop version of InkNote Manager. 2. I get an "Unable to open port" or "No port found" error message on my Pocket PC 2002 handheld. How do I fix the problem? Open the Pocket PC's Start menu and tap Settings, tap the Connections tab, tap the Beam icon, and clear the checkbox by Receive All Incoming Beams And Select Discoverable Mode. 3. How does InkNote Manager know what paper size and orientation I am using? Set the paper size and orientation in Explorer, by selecting Setup, Paper Size. You can select from preset sizes of; Letter, Legal, 5"x8", A4, A5. You can also create two custom sizes by selecting Custom 1 or Custom 2. Calibrate InkLink by following the on-screen instructions to click on the upper left and lower right corners of your paper. Calibration automatically sets the orientation. 4. Why does my handheld screen go blank sometimes? InkNote Manager has a power saving mode that coordinates with the power saving settings in the handheld's operating system. The timeout time can be set through the operating system's Preferences dialog. 5. How do I get rid of the ruled lines on the PC and Pocket PC screen? Select Setup, Tablet Preferences and un-check Display Ruled Pad. 6. Why does my Palm OS handheld not display ruled lines on the screen? The handheld screen resolution does not support display of ruled lines. You will see the ruled lines on your desktop computer. 7. What are the 5 small holes on the InkLink Data Clip? These holes work like the function keys on your desktop computer keyboard. They are called Pen Function Keys (PF Keys) and can be programmed to perform different functions, for example Help, Save, Insert Page, and so on. To use a PF Key, click the pen in the hole. To program the PF Keys on a Pocket PC, select Setup, Pen Function Keys and then select the function you want for each key for Explorer and Editor. To program the PF Keys on a Palm, for Explorer select Setup, Pen Function Keys. In Editor, select Tools, Pen Function Keys. 8. Why do I notice different results in writing accuracy when I am close to the InkLink Data Clip? Writing accuracy results will vary a small amount when you write close to the Data Clip, especially as the amount of paper on your pad decreases. As paper is removed from your pad, the angle between the pen writing surface and the Data Clip increases. The difference is small and is less noticeable as the pen moves away from the data clip. We recommend that you keep your writing at least an inch from the Data Clip as the paper on your pad is used up. 9. What technology does the InkLink Handwriting System utilize? The InkLink Handwriting System is using a Seiko Instruments USA Inc. exclusive development called Binaural Technology. InkLink's binaural implementation is an adaptation of ultrasonic and infrared technologies. The InkLink Electronic Pen and Data Clip communicate using ultrasonic transmission. The InkLink Data Clip continuously listens for communications from the InkLink pen while it tracks the natural movement of your hand. The InkLink Data Clip communicates with the handheld using Infrared transmission from the InkLink IrDA Transceiver. 10. Where can I get help using Microsoft ActiveSync? Contact your handheld manufacturer for further information on installation and problem solving for Microsoft ActiveSync. http://www.microsoft.com/mobile/pocketpc/ 11. Where can I get help using HotSync Manager for my Palm OS handheld? Contact your handheld manufacturer for further information on installation and problem solving for HotSync Manager. http://www.palm.com/support/ 12. I just installed InkNote Manager software on my desktop computer, but it didn't install on my Palm OS based handheld. Why not? Initial installation of InkNote Manager on a Palm OS handheld occurs the next time a HotSync occurs between your desktop and handheld computer. Synchronization of any .ink files that reside on the desktop occurs on the second HotSync. 13. Will InkNote Manager work on a SmartPad2? On SmartPad2e? Yes, along with a compatible Pocket PC PDA running Microsoft Windows CE - Pocket PC version 3.0 or higher or Pocket PC 2002, or... A Palm OS based handheld running Palm OS 3.1 or later. 14. I already own an original SmartPad. How can I get the new InkNote Manager software for a Pocket PC or a Palm OS based handheld? InkNote Manager software can be purchased through the www.siibusinessproducts.com Web site. 15. I purchased a Pocket PC and an InkLink Handwriting System at the same time and can't get the InkNote Manager installer to add the application to my Pocket PC. What am I doing wrong? Microsoft ActiveSync software is either not running, or does not have a relationship with the Pocket PC. See your ActiveSync documentation to get ActiveSync working. 16. I have installed the InkNote Manager software and the Pocket PC handheld is working fine. ActiveSync is working fine and tells me all my files have been synchronized, but I cannot locate the documents on my desktop PC that I have created on my Pocket PC. Make sure that ActiveSync is set to synchronize files. In ActiveSync, select Tools, Options and then scroll down and make sure that you have checked the Files box. 17. When creating Ink Notes on the handheld, how can I add a page? 1) Tap Next Page button at the bottom of the screen. 2) Open the Edit menu and choose Insert Page. 3) Set up one of the Pen Function Keys to insert a page. See the User's Guide for instructions on how to set the Pen Function Keys. 18. When exporting an InkNote, what are the 3 file types you can choose? . BMP, .JPG, .PNG 19. When organizing Ink Notes, how do I add categories? - For a Pocket PC, in InkNote Manager Explorer, right-click an ink note and choose Organize Notes from the shortcut menu. If the ink note is already open in Note Editor, open the File menu and choose Organize Notes. - For a Palm based handheld, in Note Editor while the note is open, tap Details. 20. What is the minimum version of Microsoft ActiveSync required to install InkNote Manager on a Pocket PC? Version 3.1 21. What is the minimum version of Palm HotSync Manager required to install InkNote Manager on a Palm based OS handheld? Version 3.0.1 22. In InkNote Manager Explorer, what are the 3 views for viewing documents? You can see details (note name, file size, creation date, last change date), a thumbnail of the first page of each ink note, or a thumbnail of every page of each ink note. 23. How can I test the InkLink Data Clip and Electronic Pen? In InkNote Manager Explorer, select Setup, Test Tablet. 24. How can I force an immediate archive instead of waiting until I close InkNote Manager? In the desktop InkNote Manager, on the Setup menu, choose Archive options and click Archive now. 25. When emailing an Ink Note what is the default resolution? 72dpi 26. Ink Note files have what file identification? .INK 27. What is an .INK file? An .INK file is a proprietary vector image format that allows efficient scaling and transfers within the Pocket PC Operating System. 28. How many different highlight colors are in the InkNote editor? Seven 29. What is the maximum number of pages an InkNote can have? There is no limit to the number of pages in a single ink note, but it is recommended that you do not exceed 16 pages to optimize system performance. Performance will vary depending on your system's processor and memory capacity. 30. How do I delete an Ink Note on my handheld? - On a Pocket PC, in Explorer, tap and hold the ink note you want to delete. (to select more than one ink note, drag a lasso around the files.) In the shortcut menu, choose Delete. - On a Palm OS handheld, in Explorer, select File, Delete Notes. When in Note Editor, select File, Delete Note. 31. How do I change the colors of ink or highlights in an Ink Note? When in InkNote Editor, select Tools, Writing properties. You can select from 7 line colors and 7 highlight colors. 32. Why can't I see changes in line width when using my Palm OS handheld? The handheld screen resolution does not support display of different line widths. You will see the different lines widths on your desktop computer. 33. What does Straight Line on the Tools menu of InkNote Editor do? Straight Line allows you to create straight lines on an Ink Note. On a desktop or Pocket PC, select Tools, and select Straight lines. On a Palm select Tools, Writing Properties and check Straight Line Mode. To draw a straight line on an ink note, double-click-drag the line. That is, keep the pen point, stylus, or mouse button depressed on the second click and drag (or write) to the end of the line. The computer beeps to confirm that you're creating a straight line. As you move, a straight line connecting the beginning of the line segment and the current location appears on the screen. 34. What is the maximum writing area for InkLink? Up to 8.5" x 14" in portrait and up to 8.5" x 11" in landscape. 35. Is there serial connectivity support for InkLink? Yes. The optional serial cable can be purchased at www.siibusinessproducts.com. 36. How does InkLink support handwriting recognition? On a Pocket PC you can use the operating system's handwriting recognition capability to turn your Ink Note files into text. On the Pocket PC InkNote Manager, select the text you want to convert, then open the Edit menu and select Copy. Open Notes from Pocket PC and tap New, then open Edit and choose Paste. Open Tools and choose Recognize. 37. My handheld does not appear in Sync Partner list. If you have multiple handhelds that you sync with your desktop, they might not all appear in the Choose Partner Device list. All version of InkNote Manager software must be installed at the same time in order for all devices to appear on the list. Uninstall all program components on your desktop, the reinstall all the versions of InkNote Manager you need to sync your handheld with your desktop. 38. Ink strokes on the paper do not appear on the screen. Here are a series of steps that you can take to determine the cause of the problem and suggested solutions:
The occasional "beep" is a message from the InkLink system that the Data Clip is not receiving accurate data from the Electronic Pen. The causes of this could be:
The ruler could be positioned between the Data Clip and the Electronic Pen. When using a ruler to draw lines, be sure to use the ruler edge closest to the Data Clip as your reference edge for the Electronic Pen. Try using the "Straight line" mode in InkNote Manager Editor. On the desktop or Pocket PC while in an open ink note, select Tools, Straight lines. On a Palm handheld while in an open ink note, select Tools, Writing Properties and check the Straight line mode box. See the User's Guide for instructions on how to activate the pen for Straight line mode. 41. Sometimes the ink on the paper and my computer don't always match. Why? Here are some of the causes related to inaccurate ink line data capture:
The InkLink cannot "see" directly on either end of the Data Clip. It is recommended that you need to leave up to a 1.0" top margin on the paper for best results. 43. Sometimes when I write fast the straight line feature is activated and InkLink does not capture the correct input. What should I do? The reason for this is that you have the straight line mode selected in your tools or writing preferences menu. When writing fast, InkLink sometimes will recognize quick pen movement as a "double click" of the electronic pen and then activate the straight line function. To prevent the straight line function from inadvertently being activated, deselect straight line mode in your tools or writing preferences menu. Activate straight line only when you intentionally want to draw a straight line. 44. Does InkLink work everywhere? In general, as long as you are environmentally comfortable, InkLink should function to your expectations. For best results use InkLink in:
45. My Windows system prompts me to install the Human Interface Device driver before I can start using InkLink. When installing InkLink for the first time your Windows system may prompt you for the installation of the HID drivers. Click here for step-by-step help with the HID drivers. 46. Why can't I HotSync the ink notes created in my Palm OS handheld with my desktop? If you have InkNote Manager 3.0 and experience this error on a regular basis, download InkNote Manager 3.1 at http://www.siibusinessproducts.com/support/inklinksoft.html. Several Palm OS HotSync issues are improved with this version. 47. What are the major differences between InkNote Manager 3.0 and 3.1?
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