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On this site, we've tried our best to give you all the information you need to decide on a Seiko Instruments USA Inc. SmartPad or InkLink. We've also included this list of frequently asked questions for the InkNote Manager Software. However, if you still have a question and you don't find the answer here, call us at 1-800-757-1011. The following topics on this page are:
- Where can I find the InkNote Manager serial number in the software after it is installed?
- I get an "Unable to open port" or "No port found" error message on my Pocket PC 2002 handheld. How do I fix the problem?
- How does InkNote Manager know what paper size and orientation I am using?
- Why does my handheld screen go blank sometimes?
- How do I get rid of the ruled lines on the PC and Pocket PC screen?
- Why does my Palm OS handheld not display ruled lines on the screen?
- Where can I get help using Microsoft ActiveSync?
- After installation, why is my "Select ActiveSync Partner" menu item "grayed out"?
- Where can I get help using HotSync Manager for my Palm OS handheld?
- I just installed InkNote Manager software on my desktop computer, but it didn't install on my Palm OS based handheld. Why not?
- Will InkNote Manager work on a SmartPad2? On SmartPad2e?
- I already own an original SmartPad. How can I get the new InkNote Manager software for a Pocket PC or a Palm OS based handheld?
- I purchased a Pocket PC and or an InkLink Handwriting System at the same time and can't get the InkNote Manager installer to add the application to my Pocket PC. What am I doing wrong?
- I have installed the InkNote Manager software and the Pocket PC handheld is working fine. ActiveSync is working fine and tells me all my files have been synchronized, but I cannot locate the documents on my desktop PC that I have created on my Pocket PC.
- When creating Ink Notes on the handheld, how can I add a page?
- When exporting an InkNote, what are the 3 file types you can choose?
- When organizing Ink Notes, how do I add categories?
- What is the minimum version of Microsoft ActiveSync required to install InkNote Manager on a Pocket PC?
- What is the minimum version of Palm HotSync Manager required to install InkNote Manager on a Palm based OS handheld?
- In InkNote Manager Explorer, what are the 3 views for viewing documents?
- How can I test to see if the SmartPad/InkLink and pen are responding?
- How can I force an immediate archive instead of waiting until I close InkNote Manager?
- When emailing an Ink Note what is the default resolution?
- Ink Note files have what file identification?
- What is an .INK file?
- How many different highlight colors are in the InkNote editor?
- What is the maximum number of pages an InkNote can have?
- What are the differences between version 2.0 and 2.1?
- How do I delete an Ink Note on my handheld?
- How do I change the colors of ink or highlights in an Ink Note?
- Why can't I see changes in line width when using my Palm OS handheld?
- What does Straight Line on the Tools menu of InkNote Editor do?
- What is the maximum writing area for InkLink?
- Is there serial connectivity support for InkLink?
- How does InkLink support handwriting recognition?
- My handheld does not appear in Sync Partner list.
- Ink strokes on the paper do not appear on the screen.
- Why does my handheld occasionally "beep" while writing?
- Why am I having trouble drawing straight lines with a ruler?
- Sometimes the ink on the paper and my computer don't always match. Why?
- Why is my ink document missing data along the top edge when using "landscape" paper position?
- Sometimes when I write fast the straight line feature is activated and InkLink does not capture the correct input. What should I do?
- Why can't I HotSync the ink notes created in my Palm OS handheld with my desktop?
- What are the major differences between InkNote Manager 3.0 and 3.1?
- What are the major differences between InkNote Manager 3.1 and 3.2?
- Who should upgrade to InkNote Manager version 3.2?
- I cannot view the ink notes in the explorer because I cannot select my Pocket PC from the Select Sync Partner dialog because it's missing from the list of devices.
- My Pocket PC does not seem to be communicating with my SmartPad or InkLink and I cannot create ink notes using the electronic pen.
- My Compaq iPAQ3900 series handheld is not communicating with my SmartPad.
- I can't beam files other than ink notes via the IR port of my PDA when InkNote Manager is running.
- How do I import my signature (or drawings) into MS Word?
1. Where can I find the InkNote Manager serial number in the software after it is installed?
The serial number can be located on your InkNote Manager CD. Look in the file called registration.ini. In version 2.1 or later, it is on the Help, About screen in the desktop version of InkNote Manager.
2. I get an "Unable to open port" or "No port found" error message on my Pocket PC 2002 handheld. How do I fix the problem?
Open the Pocket PC's Start menu and tap Settings, tap the Connections tab, tap the Beam icon, and clear the checkbox by Receive All Incoming Beams And Select Discoverable Mode.
3. How does InkNote Manager know what paper size and orientation I am using?
Set the paper size and orientation in Explorer, by selecting Setup, Paper Size. You can select from preset sizes of Letter, Legal, 5"x8", A4 and A5. You can also create two custom sizes by selecting Custom 1 or Custom 2. Calibrate InkLink by following the on-screen instructions to click on the upper left and lower right corners of your paper. Calibration automatically sets the orientation.
4. Why does my handheld screen go blank sometimes?
InkNote Manager has a power saving mode that coordinates with the power saving settings in the handheld's operating system. The timeout time can be set through the operating system's Preferences dialog.
5. How do I get rid of the ruled lines on the PC and Pocket PC screen?
Select Setup, Tablet Preferences and un-check Display Ruled Pad.
6. Why does my Palm OS handheld not display ruled lines on the screen?
The handheld screen resolution does not support display of ruled lines. You will see the ruled lines on your desktop computer.
7. Where can I get help using Microsoft ActiveSync?
Contact your handheld manufacturer for further information on installation and problem solving for Microsoft ActiveSync.
http://www.microsoft.com/mobile/pocketpc/
8. After installation, why is my "Select ActiveSync Partner" menu item "grayed out"?
In many cases, you have either upgraded your version of Microsoft ActiveSync, or may be using multiple ActiveSync Partner devices. InkNote Manager is not receiving this information accurately from ActiveSync. Reinstalling ActiveSync will correct this.
9. Where can I get help using HotSync Manager for my Palm OS handheld?
Contact your handheld manufacturer for further information on installation and problem solving for HotSync Manager.
http://www.palm.com/support/
10. I just installed InkNote Manager software on my desktop computer, but it didn't install on my Palm OS based handheld. Why not?
Initial installation of InkNote Manager on a Palm OS handheld occurs the next time a HotSync occurs between your desktop and handheld computer. Synchronization of any .ink files that reside on the desktop occurs on the second HotSync.
11. Will InkNote Manager work on a SmartPad2? On SmartPad2e?
Yes, along with a compatible Pocket PC PDA running Microsoft Windows CE 3.0 or higher or Pocket PC 2000 or higher, or...
A Palm OS based handheld running Palm OS 3.1 or later.
12. I already own an original SmartPad. How can I get the new InkNote Manager software for a Pocket PC or a Palm OS based handheld?
InkNote Manager software can be purchased through the www.siibusinessproducts.com Web site.
13. I purchased a Pocket PC and or an InkLink Handwriting System at the same time and can't get the InkNote Manager installer to add the application to my Pocket PC. What am I doing wrong?
Microsoft ActiveSync software is either not running, or does not have a relationship with the Pocket PC. See your ActiveSync documentation to get ActiveSync working.
14. I have installed the InkNote Manager software and the Pocket PC handheld is working fine. ActiveSync is working fine and tells me all my files have been synchronized, but I cannot locate the documents on my desktop PC that I have created on my Pocket PC.
Make sure that ActiveSync is set to synchronize files. In ActiveSync, select Tools, Options and then scroll down and make sure that you have checked the Files box.
15. When creating Ink Notes on the handheld, how can I add a page?
1) Tap Next Page button at the bottom of the screen. 2) Open the Edit menu and choose Insert Page. 3) Set up one of the Pen Function Keys to insert a page. See the User's Guide for instructions on how to set the Pen Function Keys.
16. When exporting an InkNote, what are the 3 file types you can choose?
.BMP, .JPG, .PNG
17. When organizing Ink Notes, how do I add categories?
- For a Pocket PC, in InkNote Manager Explorer, right-click an ink note and choose Organize Notes from the shortcut menu. If the ink note is already open in Note Editor, open the File menu and choose Organize Notes.
- For a Palm based handheld, in Note Editor while the note is open, tap Details.
18. What is the minimum version of Microsoft ActiveSync required to install InkNote Manager on a Pocket PC?
Version 3.1
19. What is the minimum version of Palm HotSync Manager required to install InkNote Manager on a Palm based OS handheld?
Version 3.0.1
20. In InkNote Manager Explorer, what are the 3 views for viewing documents?
You can see details (note name, file size, creation date, last change date), a thumbnail of the first page of each ink note, or a thumbnail of every page of each ink note.
21. How can I test to see if the SmartPad/InkLink and pen are responding?
- In InkNote Manager Explorer, select Setup, Tablet Properties and Select Test.
- Be sure the batteries in your SmartPad/InkLink IrDA and Pen are fresh.
22. How can I force an immediate archive instead of waiting until I close InkNote Manager?
In the desktop InkNote Manager, on the Setup menu, choose Archive options and click Archive now.
23. When emailing an Ink Note what is the default resolution?
72dpi
24. Ink Note files have what file identification?
.INK
25. What is an .INK file?
An .INK file is a proprietary vector image format that allows efficient scaling and transfers within the Pocket PC Operating System.
26. How many different highlight colors are in the InkNote editor?
Seven
27. What is the maximum number of pages an InkNote can have?
There is no limit to the number of pages in a single ink note, but it is recommended that you do not exceed 16 pages to optimize system performance. Performance will vary depending on your system's processor and memory capacity.
What are the differences between version 2.0 and 2.1?
The following items have been changed or updated from previous versions of InkNote Manager in this version 2.1 release:
- Added support for new Pocket PC models
- Updated the installation process
- Provided support for all SmartPad products:
SmartPad, SmartPad2 and SmartPad2e
- Miscellaneous minor bug fixes
- Redesigned the Straight Line Mode (see the User's Guide for usage instructions)
- Added new customer registration module.
29. How do I delete an Ink Note on my handheld?
- On a Pocket PC, in Explorer, tap and hold the ink note you want to delete. (To select more than one ink note, drag a lasso around the files.) In the shortcut menu, choose Delete.
- On a Palm OS handheld, in Explorer, select File, Delete Notes. When in Note Editor, select File, Delete Note.
30. How do I change the colors of ink or highlights in an Ink Note?
When in InkNote Editor, select Tools, Writing properties. You can select from 7 line colors and 7 highlight colors.
31. Why can't I see changes in line width when using my Palm OS handheld?
The handheld screen resolution does not support display of different line widths. You will see the different lines widths on your desktop computer.
32. What does Straight Line on the Tools menu of InkNote Editor do?
Straight Line allows you to create straight lines on an Ink Note. On a desktop or Pocket PC, select Tools, and select Straight lines. On a Palm select Tools, Writing Properties and check Straight Line Mode.
To draw a straight line on an ink note, double-click-drag the line. That is, keep the pen point, stylus, or mouse button depressed on the second click and drag (or write) to the end of the line. The computer beeps to confirm that you're creating a straight line. As you move, a straight line connecting the beginning of the line segment and the current location appears on the screen.
33. What is the maximum writing area for InkLink?
Up to 8.5" x 14" in portrait and up to 8.5" x 11" in landscape.
34. Is there serial connectivity support for InkLink?
Yes. The optional serial cable can be purchased at www.siibusinessproducts.com.
35. How does InkLink support handwriting recognition?
On a Pocket PC you can use the operating system's handwriting recognition capability to turn your Ink Note files into text. On the Pocket PC InkNote Manager, select the text you want to convert, then open the Edit menu and select Copy. Open Notes from Pocket PC and tap New, then open Edit and choose Paste. Open Tools and choose Recognize.
36. My handheld does not appear in Sync Partner list.
If you have multiple handhelds that you sync with your desktop, they might not all appear in the Choose Partner Device list. All version of InkNote Manager software must be installed at the same time in order for all devices to appear on the list.
Uninstall all program components on your desktop, the reinstall all the versions of InkNote Manager you need to sync with your desktop.
37. Ink strokes on the paper do not appear on the screen.
Here are a series of steps that you can take to determine the cause of the problem and suggested solutions:
- Make sure that the InkLink Data Clip is attached appropriately so that your hand or other objects are not blocking the communication between the InkLink Electronic Pen tip and the Data Clip.
- Make sure that the IrDA Transceiver is attached appropriately over the IR port of your PDA and InkLink Data Clip.
- Make sure that the USB or serial cable is connected securely to your PC and the Data Clip. Check that the correct port is selected on the PC, USB or COM 1-4.
- Check batteries by selecting Setup, Test tablet.
- Check to see that the red LED is flashing on the InkLink Data Clip.
- Check paper size setup and page calibration. Select Setup, Paper Size.
- Check the Data Clip position. The default position is the top, aligned to the left edge of the paper pad.
- Test the tablet for raw data operation by selecting Setup, Test tablet.
- Check for Infrared interference. Operation of InkLink and handheld in direct sunlight is not recommended without the use of some form of shielding or shading from suns rays.
38. Why does my handheld occasionally "beep" while writing?
The occasional "beep" is a message from the InkLink system that the Data Clip is not receiving accurate data from the Electronic Pen. The causes of this could be:
- Some form of obstruction, i.e. hand, ruler, wrinkled page, is blocking the path between the Electronic Pen and the Data Clip.
- The Electronic Pen is out of range of the Data Clip. Try rotating the pen to reposition the transmitter.
39. Why am I having trouble drawing straight lines with a ruler?
The ruler could be positioned between the Data Clip and the Electronic Pen. When using a ruler to draw lines, be sure to use the ruler edge closest to the Data Clip as your reference edge for the Electronic Pen.
Try using the "Straight line" mode in InkNote Manager Editor. On the desktop or Pocket PC while in an open ink note, select Tools, Straight lines. On a Palm handheld while in an open ink note, select Tools, Writing Properties and check the Straight line mode box. See the User's Guide for instructions on how to activate the pen for Straight line mode.
40. Sometimes the ink on the paper and my computer don't always match. Why?
Here are some of the causes related to inaccurate ink line data capture:
- Low batteries in the Electronic Pen or IrDA Transceiver.
- Your hand position is blocking data transmission between the Electronic Pen and Data Clip.
- The Electronic Pen is out of range of the Data Clip.
- Excessive or bright sunlight is interfering with infrared transmission.
- An excessive temperature or humidity extreme is interfering with data transmission.
- Infrared "scatter" from other nearby devices, i.e. mice or keyboards is interfering with data transmission.
41. Why is my ink document missing data along the top edge when using "landscape" paper position?
The InkLink cannot "see" directly on either end of the Data Clip. It is recommended that you need to leave up to a 1.0" top margin on the paper for best results.
42. Sometimes when I write fast the straight line feature is activated and InkLink does not capture the correct input. What should I do?
The reason for this is that you have the straight line mode selected in your tools or writing preferences menu. When writing fast, InkLink sometimes will recognize quick pen movement as a "double click" of the electronic pen and then activate the straight line function. To prevent the straight line function from inadvertently being activated, deselect straight line mode in your tools or writing preferences menu. Activate straight line only when you intentionally want to draw a straight line.
43. Why can't I HotSync the ink notes created in my Palm OS handheld with my desktop?
If you have InkNote Manager 3.0 and experience this error on a regular basis, download InkNote Manager 3.1 at http://www.siibusinessproducts.com/support/inklinksoft.html. Several Palm OS HotSync issues are improved with this version.
44. What are the major differences between InkNote Manager 3.0 and 3.1?
- InkNote Manager version 3.1 provides the multi lingual support, including:
- English
- French
- German
- Spanish
- Italian
- In Palm OS devices,
- Eliminates an occasional HotSync error where your Palm OS handheld may not properly synchronize ink notes to your desktop PC.
- Eliminates an extraneous line bug when starting a new document after setting paper size.
- Increases maximum ink note file sizes to approximately 50 KB from approximately 30 KB.
- For InkNote Manager users who own both Palm OS and Pocket PC OS handhelds, devices of both OS are now visible in the "Select Partner" menu.
45. What are the major differences between InkNote Manager 3.1 and 3.2?
InkNote Manager 3.2 includes all the fixes from 3.1 and an additional fix for a compatibility issue with Compaq iPAQ 3900 series Pocket PCs, allowing them to work with SmartPads.
Note: Compaq 3900 series Pocket PCs must install IR Port driver fix available from Compaq in order to work with SmartPad and InkNote Manager version 3.2.
The Pocket PC German, French, Italian and Spanish versions of InkNote Manager have the following fixes/updates from InkNote Manager 3.1:
- Improved access from InkNote Manager to tasks in Outlook.
- Correctly translated error messages.
- Corrected installer to use translated messages.
Changed installer to properly record where InkNote Manager is installed.
For Pocket PC operating system, fixed a cut and paste issue with other applications.
46. Who should upgrade to InkNote Manager version 3.2?
- InkNote Manager 3.0 users who need a version other than English.
- First time InkNote Manager software users
- Seiko Instruments USA Inc. SmartPad owners who use Compaq iPAQ 3900 series Pocket PCs.
- Pocket PC owners using earlier versions of InkNote Manager in German, French, Italian and Spanish.
- Pocket PC owners who install InkNote Manager in directories other than the installation default directory.
- Pocket PC owners who cut and paste from InkNote Manager to other applications.
- Palm OS handheld users of InkNote Manager 3.0 experiencing the HotSync error described above
- SmartPad users with version 1.08 or earlier Palm software. Click here to review the benefits of InkNote Manager Software.
47. I cannot view the ink notes in the explorer because I cannot select my Pocket PC from the Select Sync Partner dialog because it's missing from the list of devices.
Adding a new Pocket PC device to your system may result in corrupting some files in ActiveSync that InkNote Manager uses to identify all the Pocket PC Sync Partners in your system.As a result, although ActiveSync may be able to synchronize all the ink note files created in the new Pocket PC with the desktop PC, InkNote Manager still fails to identify the Pocket PC device as a sync partner.
To restore the corrupted files in ActiveSync, you need to uninstall and reinstall
ActiveSync, which can be downloaded from http://www.microsoft.com/mobile/pocketpc/downloads/activesync35.asp, then establish connection with your Pocket PC device again by following the online instructions.
48. My Pocket PC does not seem to be communicating with my SmartPad or InkLink and I cannot create ink notes using the electronic pen.
Some Pocket PC devices default to a COM port that is not dedicated to Infrared. This renders the SmartPad or InkLink unable to communicate with your PDA. To open the appropriate COM port, open the Setup menu in InkNote Manager and go to Tablet Properties, and choose the following:
- Compaq iPAQ - COM2
- HP Jornada - COM4
- Casio E200 - COM4
- Toshiba E570 - COM2
- Toshiba E740 - COM2
49. My Compaq iPAQ3900 series handheld is not communicating with my SmartPad.
You need to download the following:
50. I can't beam files other than ink notes via the IR port of my PDA when InkNote Manager is running.
InkNote Manager is designed to take over the IR port to communicate with your PDA while in session. You can send ink notes via the IR port from within InkNote Manager, but no other files. You must exit InkNote Manager in order to exchange other files via the IR port.
51. How do I import my signature (or drawings) into MS Word?
Step 1: Export your image as .bmp, .jpg or .bmp.
Step 2: Open, select and copy the image using any imaging application (e.g. MS Photo Editor).
Step 3: Open MS Word and paste.
Select the image and right-click. Go to Format Object and set Layout as "behind text". Right click again and set Order as "Send behind text". You should be able to move around the image anywhere on the page without disrupting formatting within MS Word. |
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