During setup you will be asked for the hardware serial number. On InkLink, the serial number is located on the bottom of the InkLink data clip. On the original SmartPad, the serial number is under the paper writing pad, in the lower-left corner. On the SmartPad2, the serial number is under the paper writing pad, in the upper-right corner. The first part of the serial number might already be displayed in the form. Be sure you don't repeat the first few characters. You might be asked for a software purchase code during setup. If you purchased an InkLink Handwriting System, and have entered the hardware serial number correctly, you should not see this prompt. Click Back and correct the hardware serial number. If you have a SmartPad that came with InkNote Manager software, and you have entered the hardware serial number correctly, you should not see this prompt. Click Back and correct the hardware serial number. If you have a SmartPad that originally supported Palm OS handhelds, and did not include InkNote Manager software, you must purchase an upgrade to InkNote Manager 3.x. This upgrade will be availble soon. Click here to get a software purchase code. If you have previously purchased an upgrade to InkNote Manager, enter the software purchase code you received when you purchased the upgrade. If you are going to use your InkLink with a handheld, be sure to check the appropriate Palm or Pocket PC box in addition to Desktop, so setup will install the handheld version of InkNote Manager correctly. On Windows NT, 2000, or XP, you must have administrative rights to install the software. If you get an error during setup, disable your anti-virus program and run setup again. Copyright © 2006, Seiko Instruments USA Inc. All Rights Reserved.